Is it Dutchman or Camping World Service - Dutchmen Owners

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Old 05-21-2013, 03:27 PM   #1
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Location: Phoenix
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Arizona
Is it Dutchman or Camping World Service

Hello,

We have had our 2013 Denali 289RK for a little better than a year now and in that time it seems to be in the shop more than on the road. As I would still consider us new to RV since this is our first go with a travel trailer we are still learning. Our trailer has literally been in the shop at Camping World 6 out of the last 13 months. I am curious if this is normal for travel trailers in general, Dutchman in particular, or Camping World? We purchased it rom Camping World so we have maintained the warranty work there. Any guidance will be appreciated especially since I talked my wife into giving a travel trailer a try.
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Old 05-21-2013, 04:49 PM   #2
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Location: Spokane
Posts: 157
Washington
We have had two Dutchmen TT's, the second one being the same as yours.......the first one was a lemon in the extreme, and our experience with it being in the shop most of the time was the same as yours.
The day we drove it home, with the main door deadbolted, the door kept popping open. The first camping trip, we woke up to a soaking wet bedroom floor. Overall, we had 32 warranty claims in the first 8 months. The last straw was the front of the trailer beginning to warp so badly that it was almost separating from the rest of the trailer. This was also going to be a several thousand dollar repair for them.
We contacted Dutchmen directly, and simply asked a customer support guy to look at the service record of our first trailer. Between the dealer contribution, the factory contribution and a big discount on the 289RK, we got into the second TT for almost nothing. The dealer also paid us back what we paid for the first trailer on trade in.
We love our 289RK, although there have been a few warranty issue -- NOTHING -- like the first one, which was a nightmare.
I would suggest contacting the customer support line for Dutchmen manufacturing directly --- kicking it upstairs in other words. Start soft with them --- just ask them to look at the service record of your current trailer, ask them if this is what you should expect from Dutchmen, and ask them to suggest what you should do...really, that's all it took for us.
If your TT was made in Burley, Idaho, the contact phone number is
208-878-4600
If yours was made in Goshen, Indiana, the phone number is
574-537-0600
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Old 05-22-2013, 12:24 AM   #3
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That sounds way too long. My last motor-coach spent a lot of time in the shop, but mostly waiting for some special part to come in and then get the coach back in. Trailers are not as complex so I would question that amount of time.
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Old 05-29-2013, 03:45 AM   #4
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Utah
I sure hope we don't have troubles with the used 2012 289RK that we just traded in a 5th wheel on. The fiver was a jayco and we never had a problem with it. sure glad Denali 2012 said that they have had very few problems with theirs. After reading some of the problems others have had, I was almost ready to back out of the deal and lose my deposit. We have always had Mtr Homes and 5th wheels. I have not had a TT for over 40 years now. hope we won't be disappointed.
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Old 05-29-2013, 04:29 AM   #5
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Been very happy with my Dutchmen. Just celebrated its first birthday. Bought my TT new from a mom and pop dealer. Only one problem was fixed under warranty, and that was the power supply.
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Old 05-29-2013, 04:35 AM   #6
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It will be interesting to see how Dutchmen reacts to an email I sent them today. I pretty much outlined several things wrong with the trailer and one item in particular where CW couldnt help me as they dont do mobile dispatch and the trailer could not be taken to them because of the problem. The mobile tech was able to assist but Im out that fee unless its reimbursed and he already told me what the bad part was so hopefully they will step up to the plate and address that issue and the items omitted from the factory (or lost on the way to delivery). I will post positive and negative within the forums on a different thread.
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