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08-20-2015, 07:08 PM
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#41
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Senior Member
Join Date: May 2013
Location: Chesapeake
Posts: 343
Virginia
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They told me there was absolutely no reports of failures on these hitches. So, I had showed him the failed hitch above. The tune changed a bit and this is the latest response
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Scott n Cindy
2011 GMC 3500 4x4 DRW
2014 Voltage 3895 Epic3
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08-20-2015, 07:10 PM
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#42
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Senior Member
Join Date: Aug 2013
Location: Memphis
Posts: 1,616
Michigan
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Thank you, Sir! I'll be doing the same and I have photos of my father-in-laws that failed last year.
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2019 Ram 3500 Limited w/ Max Tow pkg
2005 Cardinal 33LX
2014-3950, Full Paint, 17.5" tires, 370W solar, 3100W Magnum inverter w/ AGS, 7500w diesel generator, Micro-Air Easy Start 364 (x3) SOLD!
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08-20-2015, 07:11 PM
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#43
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Senior Member
Join Date: May 2013
Location: Chesapeake
Posts: 343
Virginia
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If I may have that pic as well, I will include it with my info as well
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Scott n Cindy
2011 GMC 3500 4x4 DRW
2014 Voltage 3895 Epic3
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08-20-2015, 07:14 PM
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#44
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Senior Member
Join Date: Aug 2013
Location: Memphis
Posts: 1,616
Michigan
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I will dig it up although it may not particularly help as his was about 8 years old at failure. The point is that saying they are not aware of failures is false as he contacted then to get a new one when it failed. Also makes one wonder if there are no reports of failures, why aren't they offered any longer with no explanation...
__________________
2019 Ram 3500 Limited w/ Max Tow pkg
2005 Cardinal 33LX
2014-3950, Full Paint, 17.5" tires, 370W solar, 3100W Magnum inverter w/ AGS, 7500w diesel generator, Micro-Air Easy Start 364 (x3) SOLD!
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08-20-2015, 07:20 PM
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#45
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Senior Member
Join Date: May 2013
Location: Chesapeake
Posts: 343
Virginia
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This was the first response after the picture. The response I previously posted was one that they sent without me responding to this.
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Scott n Cindy
2011 GMC 3500 4x4 DRW
2014 Voltage 3895 Epic3
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08-20-2015, 08:10 PM
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#46
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Senior Member
Join Date: Nov 2014
Location: Youngstown
Posts: 712
Florida
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Well, I took Don's suggestion and took my 3950 in to have the leaky hitch checked. Dealer called me today and said they received the replacement hitch but it was different weight rating. He said my old hitch had a sticker that stated 21K rating but Trailair said that the part number that is on the old hitch is only rated at 18K! dealer is going back and forth with Tailair trying to get it sorted out. The new hitch is not a tri-glide either. Dealer also said since they already had removed the old hitch, they put the new one on temporarily to move my Voltage and it also lost air just moving it around the lot with a forklift.
So I guess if ya'll have a sticker that says you have a 21K rating, get the part number and call Trailair to verify it is accurate.
P.S. this makes 6 1/4 months out of the 8 months I have owned this voltage that it sat at the (2 different) dealer's repair facilities! Quality is Not job 1 at Dutchmen! (I know trailair is not Dutchmen, but Dutchmen did install the incorrect hitch).
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Thom & Rose
DD-250 ALUMNI
The problem child: 2014 Voltage 3950
The problem solver: 2017 Tiffin Breeze 32BR
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08-20-2015, 10:52 PM
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#47
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Senior Member
Join Date: Nov 2014
Location: Youngstown
Posts: 712
Florida
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Has anyone thought of filing a complaint with the NHTSA about this hitch?
The fact that mine was labeled for 21K but Trailair says it is only 18K makes me wonder if the faiiled one was also incorrect. I know I am over 18K when I pull.
Anyway, it won't hurt to put it on NHTSA's complaint form... here is where you can find it for the U.S. (the complaint form is in the link on the right side of this link)
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Thom & Rose
DD-250 ALUMNI
The problem child: 2014 Voltage 3950
The problem solver: 2017 Tiffin Breeze 32BR
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08-21-2015, 07:02 PM
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#48
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Senior Member
Join Date: Mar 2014
Location: Desert Hot Springs
Posts: 1,761
California
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Quote:
Originally Posted by arlan in arizona
Look at the first bagged fifth wheel hitch I bought. I am embarrassed to show it but here it is.
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Arlan
Next time I'm out in Quartzsite I now know how to find you. I just need to look for a 5 ton crane cause that must be what's needed to lift that hitch.
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Mike
2002 42' Monaco Signature Triple Crown tow 2014 F-150
2014 Voltage V3605 Sold 5/3/17
2012 F-350 6.7l CC 4X4, Sold 10/10/17
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08-21-2015, 07:43 PM
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#49
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Senior Member
Join Date: Nov 2013
Location: Quartzsite
Posts: 682
Arizona
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Quote:
Originally Posted by DesertRat
Arlan
Next time I'm out in Quartzsite I now know how to find you. I just need to look for a 5 ton crane cause that must be what's needed to lift that hitch.
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Mike,
You could have done that about 10 years ago, but when I sold my trailer and hitch, I included the 5 ton crane in the deal.
Arlan
__________________
2013 Voltage 3905
2013 F350 4x4 DRW
2013 RZR XP 900
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08-21-2015, 10:59 PM
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#50
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Senior Member
Join Date: Feb 2015
Location: Plainfield
Posts: 120
Illinois
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I've been following this post from the beginning. I noticed when we picked up our voltage from the dealer towing it home that every time we stopped and took off again a loud and stiff CLUNK from the hitch... got me thinking to watch the hitch when we would take off. Turns out everytime we stopped that the trailer was not stopping ALL of its weight and the TV was taking up the slack causing the first CLUNK, then when we would take off there was the second CLUNK watching the slide plate slide back into the forward position when pulling. I adjusted the brakes myself... some were 10-15 clicks out of adjustment and the problem was resolved and no problems since... I could see 8-10 years of this causing a problem/failure. Not sure if this helps or maybe I have a bigger problem than I think...
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2009 F350 SRW 6.4 Diesel w/Spartan tuner, AFE exhaust, AFE cold air intake, Airlift 5000 ultimate bags with wireless air compressor.
2015 Voltage 3800 Epic 4 package
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08-27-2015, 06:22 PM
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#51
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Senior Member
Join Date: Nov 2014
Location: Youngstown
Posts: 712
Florida
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Quote:
Originally Posted by Thom
Has anyone thought of filing a complaint with the NHTSA about this hitch?
The fact that mine was labeled for 21K but Trailair says it is only 18K makes me wonder if the faiiled one was also incorrect. I know I am over 18K when I pull.
Anyway, it won't hurt to put it on NHTSA's complaint form... here is where you can find it for the U.S. (the complaint form is in the link on the right side of this link)
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Well as an update to my tri-glide issue, I just received a call from Mike from Heartland. He is the Heartland NHTSA point of contact. He assured me that after extensive studying of the photos that my repair center had sent him, that my hitch is in fact a 21K rated hitch, not 18K that LCI part number says. He says you can see the difference because the 21K has extra side plates.
So now since LCI pulled all the tri-glides, the solution to my original leaky airbag issue is they are sending a new airbag to install on my original Tri-glide.
It is amazing how a simple little complaint form to the NHTSB gets these big companies to respond, when repair facilities can't get answers from them. My service writer says I sure know which hornet's nest to poke a sharp stick into...
Now to get the other 15 issues fixed correctly.....
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Thom & Rose
DD-250 ALUMNI
The problem child: 2014 Voltage 3950
The problem solver: 2017 Tiffin Breeze 32BR
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09-06-2015, 10:54 PM
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#52
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Member
Join Date: Sep 2014
Location: Longview
Posts: 43
Texas
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Add mine to the list of failures.
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09-07-2015, 02:20 AM
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#53
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Senior Member
Join Date: May 2013
Location: Chesapeake
Posts: 343
Virginia
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Unbelievable.
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Scott n Cindy
2011 GMC 3500 4x4 DRW
2014 Voltage 3895 Epic3
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09-08-2015, 02:30 PM
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#54
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Member
Join Date: Sep 2014
Location: Longview
Posts: 43
Texas
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Just got off the phone with Lippert. They asked for pictures, but said they would probably just send a new hitch and pay no labor as mine is outside of their 1 year warranty.
I had my broken hitch welded up at the campground before returning home. Both the front and rear mechanisms broke leaving the center to do all the work.
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09-08-2015, 07:07 PM
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#55
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Senior Member
Join Date: Aug 2013
Location: Memphis
Posts: 1,616
Michigan
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When I mentioned there were issues starting to appear with the TriGlide, they stopped answering my questions...
__________________
2019 Ram 3500 Limited w/ Max Tow pkg
2005 Cardinal 33LX
2014-3950, Full Paint, 17.5" tires, 370W solar, 3100W Magnum inverter w/ AGS, 7500w diesel generator, Micro-Air Easy Start 364 (x3) SOLD!
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09-08-2015, 07:28 PM
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#56
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Senior Member
Join Date: Nov 2014
Location: Youngstown
Posts: 712
Florida
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Quote:
Originally Posted by donzinger
When I mentioned there were issues starting to appear with the TriGlide, they stopped answering my questions...
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They sure answered up quickly when I contacted the NHTSA. I contacted them on a Sunday night and Monday by 2 pm my service guy had 4 calls from LCI and Keystone.
__________________
Thom & Rose
DD-250 ALUMNI
The problem child: 2014 Voltage 3950
The problem solver: 2017 Tiffin Breeze 32BR
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09-08-2015, 07:40 PM
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#57
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Senior Member
Join Date: Aug 2013
Location: Memphis
Posts: 1,616
Michigan
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Interesting - I am looking at just getting a lower jaw to put on to avoid this issue. My father-in-law had to pay (a reduced amount) to have his tri-glide lower jaw replacement sent to him when his failed. Now he is beginning to wonder if he should have went with the non-TriGlide lower jaw...
__________________
2019 Ram 3500 Limited w/ Max Tow pkg
2005 Cardinal 33LX
2014-3950, Full Paint, 17.5" tires, 370W solar, 3100W Magnum inverter w/ AGS, 7500w diesel generator, Micro-Air Easy Start 364 (x3) SOLD!
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09-21-2015, 04:09 PM
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#58
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Member
Join Date: Sep 2014
Location: Longview
Posts: 43
Texas
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Lippert sent me another Tri-Glide... I was really expecting a non Tri-Glide hitch.
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11-14-2015, 10:55 PM
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#59
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Member
Join Date: Oct 2015
Location: Franklin
Posts: 49
Kentucky
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I have a 21000lb Tri Glide hitch. I took mine apart to check it out for crackes. All looked good.Anyone who has one should have it inspected,your life may depend on it.
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2006 Chevy Silverado 3500hd 2013 Dutchmen infinity 3750FL
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11-14-2015, 11:01 PM
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#60
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Senior Member
Join Date: Dec 2012
Location: Tahlequah
Posts: 3,079
Oklahoma
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Don't see why a fella couldn't 'magna flux' the hitch to find those hairline cracks that may be developing.
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2013 Voltage 3800, 2012 Chevy 3500 HD
2010 Yamaha V Star 950
2009 Yamaha Raider
Volunteering with Habitat for Humanity Caravanners
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