I just purchased a 241rbsl form a dealer in Indiana.
I live in Oklahoma.
We traveled up there (1900 miles round trip) to see the TT, do a walk through and sign papers. This was about 2 weeks ago.
As I had never pulled a TT before (and it was a fast trip) we decided to get them to deliver it to us here in Oklahoma (even with this cost it was still below local - 100 miles away dealers).
They delivered the TT Friday (Oct 31) in the evening.
I gave it the once over and everything looked fine.
Sunday I was inside just checking it out when I noticed the slide (sofa) was touching the floor on one side while the other side was 2 - 2/12" higher. I contacted the dealer who had me look under the sofa (he thought a roller might have come off its track) and I took some photos.
I couldn't see any issue with a roller but the timber that holds the slide against the wall which has self tapping bolt(s?) had split and the bolt was hanging out.
After sending them the photos the dealer said I need to contact Keystone Customer Service to have it fixed.
But I feel like it is their (dealers) responsibility do get it dealt with as it happened when they had it or when being delivered by them, i.e it arrived like that, why should I be put out, deal with Keystone and have to get it fixed on my time.