I guess the folks at camping world must have seen SOONERNATION's post about the damage his unit received from the gravel truck and decided that the extra flow through ventalation is a much needed mod for toy haulers.
We took our week old unit back to have slide toppers installed and have the 20+ items we found on our PDI fixed. After a week of not hearing any updates from them I called yesterday. The service advisor ran through the status of each item on the PDI list and was about to hang up when I asked when we could pick it today and they replied "we won't have your window in by then".
Excuse me? What window???????
"Oh, nobody called you about the window we broke"
NO!
Their story is they parked another unit too close to ours and extended the slide on it, and the hardware on other slide went right through the window.
And of course Dutchmen shut down for the holiday season and it will take forever to get the window.
The part that has us upset the most is that if I had not called for an update I believe they would have tried to fix it and not have mentioned it to us at all because from what I have been able to find out it happened on Wednesday and we called on Saturday for the update.