I just wanted to share with the group my recent experience in buying a brand new Kodiak 221RBSL, as I am very disappointed with the manufacturer and their customer service. I went to pick up my new trailer from the dealer and they informed me that the floor had to be completely changed as the manufacturer had cut the floor in the middle for some reason. It was not that noticeable and must have missed the delivery inspection to the dealer. I was told that the floor would look as good as new once fixed.
So we took the trailer as we were booked for camping Easter weekend and had already paid for our reservations. When I brought the trailer back for repairs, I was told that the floor would have caulking all around the edges and would not be the same as the original floor. I was not happy but the dealer was not able to do anything other than the repair. I called Kodiak, wrote emails and got absolutely no where.
So I now own a brand new trailer with a new floor and ugly caulking around all the edges. I paid for a new trailer and got this instead. Dutchman is not willing to do anything for their customers and obviously passed off a unit to the dealer that should not have been sent that way. The dealer cannot take back a used unit and also had no more to exchange either.
Oh I forgot to say that the customer service did say that they would send a check of $150 to cover my gas for having the haul the trailer back and forth to the dealer.... geez thanks....
So buyer beware.... they may look good but if something is wrong, Kodiak will not do much to make the customer happy.
Katrine