Keystone Dealer Not Doing Warranty Work - Dutchmen Owners

Go Back   Dutchmen Owners > Dutchmen RV Owner's Community Forums > Dutchmen News
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 10-03-2016, 10:55 PM   #1
Member
 
Join Date: Oct 2016
Location: Sumter
Posts: 29
South Carolina
Keystone Dealer Not Doing Warranty Work

A small independent local Keystone dealer told me today he doesn't do warranty work except for trailers he sold.

I'm surprised they have the leeway to do that. (I understand not wanting to work for the cheaper company rate)

I did shop at this guy's store prior to buying. He quoted me a list price for the trailers on his lot. I wanted a particular model. There were only about 4 in the Southeast. I drove a few hours to get my trailer.

AA6
__________________

All American 6 is offline   Reply With Quote
Old 10-03-2016, 11:21 PM   #2
Site Team
 
wahoonc's Avatar
 
Join Date: Jun 2014
Location: Sprung Leak
Posts: 3,138
North Carolina
Nothing out of the ordinary in the RV industry. In fact, finding a good dealer that does competent warranty work on any unit is extremely unusual.

Aaron
__________________

__________________
There is madness to my methods
2015 Coleman CM16FBS(traded) 2016 Concord 300DS
2015 Ford Fusion Hybrid following along
wahoonc is offline   Reply With Quote
Old 10-04-2016, 11:06 AM   #3
Senior Member
 
Join Date: Jan 2015
Location: Roselle
Posts: 1,153
Illinois
I ranted over this same issue when someone's HD dealer wouldn't work on his bike, even though he broke down on the road. Just not right!
__________________
2015 Black F-350 Platinum Diesel Dually Crew Cab
2019 Riverstone Legacy 38MB (Full Paint/All Options)
2015 Voltage 3990 (Full Paint, All Options) Sold 6/18
2005 Harley Ultra Classic w/too many miles
lcv800 is offline   Reply With Quote
Old 10-04-2016, 01:52 PM   #4
Senior Member
 
hddecker's Avatar
 
Join Date: Jul 2013
Location: kamloops
Posts: 2,152
British Columbia
Quote:
Originally Posted by lcv800 View Post
I ranted over this same issue when someone's HD dealer wouldn't work on his bike, even though he broke down on the road. Just not right!
How long ago was that?

I thought HD had weeded all those dealers out. I know of several dealers that lost their share of HDs production because they wouldn't conform to the "new" corporate model.

I've always been well looked after on the road, mainly rear tires wearing out on the high milers. Longest wait I've ever had was 2 hours, due in large part because we arrived right at noon and lunchtime had just started.
__________________
Jim

When I was a kid I was going nowhere fast, now I'm an old man I'm going everywhere slow.
hddecker is offline   Reply With Quote
Old 10-04-2016, 03:01 PM   #5
Senior Member
 
Join Date: Jan 2015
Location: Roselle
Posts: 1,153
Illinois
Could have been Tom or one of the other riders. I know it was an AZ dealer that refused to fix his bike. My personal experience with HD on the road has been excellent; even to the point where dealers stayed open and waited for me. Just lost a stator a month ago on my way to a rally in Chilicothe. Dealer dropped what he was doing and took me right in. Now if only RV dealers worked that way!
Rusty
__________________
2015 Black F-350 Platinum Diesel Dually Crew Cab
2019 Riverstone Legacy 38MB (Full Paint/All Options)
2015 Voltage 3990 (Full Paint, All Options) Sold 6/18
2005 Harley Ultra Classic w/too many miles
lcv800 is offline   Reply With Quote
Old 10-04-2016, 03:14 PM   #6
Senior Member
 
Join Date: Dec 2014
Location: Minden
Posts: 689
Nevada
All American, I know how you feel, I have a Dealer in the Reno area, about 45 mins away that wouldn't work on my Voltage because I didn't buy it there, but here is the kicker....I also have a Lance Truck Camper that I buy parts for when I was rebuilding it, and I picked up the parts from them.......My Voltage has to be repaired 2 hours away....
__________________
Rich and Angela, Lab Dogs, Ruben, Ace
2015 Voltage V3895 2006 Lance Truck Camper
2013 Chevy 3500HD 4X4 CC DRW LB Bags Husky 26K Hitch Can Am Commander 1000 ATV
RVNevada is offline   Reply With Quote
Old 10-05-2016, 12:32 AM   #7
Senior Member
 
hddecker's Avatar
 
Join Date: Jul 2013
Location: kamloops
Posts: 2,152
British Columbia
Quote:
Originally Posted by lcv800 View Post
Could have been Tom or one of the other riders. I know it was an AZ dealer that refused to fix his bike. My personal experience with HD on the road has been excellent; even to the point where dealers stayed open and waited for me. Just lost a stator a month ago on my way to a rally in Chilicothe. Dealer dropped what he was doing and took me right in. Now if only RV dealers worked that way!
Rusty
Rusty,

I've always had good service from HD dealers while on the road. Albuquerque HD went so far to, let me do my own oil change, in the shop. The Everytime a tech walked bye they would ask if I needed anything.

Can't think of one experience with an RV dealer that you could compare.
__________________

__________________
Jim

When I was a kid I was going nowhere fast, now I'm an old man I'm going everywhere slow.
hddecker is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Dutchmen RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT. The time now is 04:28 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
Copyright 2012 Social Knowledge, LLC All Rights Reserved.
×