My wife and I are about a week away from picking up our 1st TH, a 2013 Dutchmen Rubicon 2900.
As mentioned this is our 1st RV purchasing experence so about the only thing we have to compare it to would be when purchasing a new car/truck.
We researched RV's quite a bit and we settled on Dutchmen not because they were reported as the best but for floor-plan options, reported reliability, and great Internet online purchase support. and what seemed like best bang for the buck.
We found out the other day there is a delay in the pick up of our TH because it arrived at the dealer with "A few minor issues"
I was told by the dealer they had to order a new decal which was torn when the unit arrived and they needed to order a new bedspread and replace a new piece of ceiling batten.
Needless to say this was a bit disappointing!
We have since pressed for more detailed information on the issues so as to have any documentation and keep track of any possible future issues.
I'm not sure how the dealers approach would have been as far as coming forward with this information if I had not asked.
Our TH had been held up for delivery for over a week and I had not heard anything so I called. That was when I found out about the problems. (didn't make the situation any better for sure)
So my question to the forum is "Does this seem to be the norm when new units arrive from the factories?"
Is it an illusion to think the Car & Truck manufacturers have a better quality control process then what seems to be found in the RV Industry?
Or is it the car & truck manufactures are better at keeping this lack of quality control a secret...
By the way. About 30 mins after sending a very clear email to both our Internet sales team and the Sales manager at the RV dealer site I received a call from one of the Internet sales team and I was assured they would have any and all issues resolved ASAP and would be in touch with me by EOB the next Monday.
We'll keep you posted on how our purchase event turns out.