Broken Axle! - Page 2 - Dutchmen Owners

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Old 08-09-2018, 01:16 PM   #11
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I used my extended warranty to repair one of my slides and I'm getting ready to use it for repairing my gray and black tank valve (I'm going to replace them with electric valves and pay the difference).
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Old 08-09-2018, 02:23 PM   #12
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Warranty company is XtraRide. I made a claim about 2 years ago on the microwave (and one other item I can't remember right now.).They covered it and it was a very easy process. I can't imagine how they can justify denying this claim?
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Old 08-09-2018, 02:56 PM   #13
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Maybe more pics will help. Keep us posted. Wish you luck.
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Old Today, 01:37 PM   #14
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Hi all, just wanted to give an update on this as it's still on going.
Yesterday I called in to check the status of thing. The inspector that came out to look at the axle Friday should have had things wrapped up. I got transferred around a few times and finally ended up on the line with the claims adjustor. He was very direct and dry but said it is indeed a part that is covered and it is broken. "I'm going to ok this". I was so shocked (and happy) I lost my train of thought and didn't get an email to submit!
Now I needed to submit all of my receipts. I went to the website as I thought I saw a form on there last time but no go. So I called back to customer service and asked how I can submit for reimbursement? She transferred me to the clams dept. This guy was a bit of a @ss. He pulled up the file and starts to read through it and says it shows we denied this claim. I start to boil inside and jump in to explain everything again. He then says "you didn't let me finish reading" I'm still working my way down". Well then read and shut up!!
Finally he says yes I see that you spoke with an adjuster this morning. I said yes he agreed it was a covered part and clearly covered under our extended warranty. He then says "I'm not going to disagree with any of the last statements" WTF?
He then says "your welcome to submit any invoices for review" and gives me an email address. I'm pretty pissed at this point. Review! This has been approved! I hang up.
Now that I've had 24hrs to cool down I have a few thoughts.
1) Calling in to these places is a total luck of the draw. Out of 5 calls in we've had 2 super helpful normal function people. One completely useless person and 2 @ssholes.
2) Now that I've had time to digest things I can only assume his statement about "submitting invoices for review" just means they may not cover everything. Meaning all meals, hotel and possibly any work or parts not related to the axle failure. I can only hope that is the case!
Anyway, receipts are all being emailed in today along with a long email, again!
Will update once we hear back...............
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Old Today, 01:51 PM   #15
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Quote:
Originally Posted by rcharrette View Post
Hi all, just wanted to give an update on this as it's still on going.
Yesterday I called in to check the status of thing. The inspector that came out to look at the axle Friday should have had things wrapped up. I got transferred around a few times and finally ended up on the line with the claims adjustor. He was very direct and dry but said it is indeed a part that is covered and it is broken. "I'm going to ok this". I was so shocked (and happy) I lost my train of thought and didn't get an email to submit!
Now I needed to submit all of my receipts. I went to the website as I thought I saw a form on there last time but no go. So I called back to customer service and asked how I can submit for reimbursement? She transferred me to the clams dept. This guy was a bit of a @ss. He pulled up the file and starts to read through it and says it shows we denied this claim. I start to boil inside and jump in to explain everything again. He then says "you didn't let me finish reading" I'm still working my way down". Well then read and shut up!!
Finally he says yes I see that you spoke with an adjuster this morning. I said yes he agreed it was a covered part and clearly covered under our extended warranty. He then says "I'm not going to disagree with any of the last statements" WTF?
He then says "your welcome to submit any invoices for review" and gives me an email address. I'm pretty pissed at this point. Review! This has been approved! I hang up.
Now that I've had 24hrs to cool down I have a few thoughts.
1) Calling in to these places is a total luck of the draw. Out of 5 calls in we've had 2 super helpful normal function people. One completely useless person and 2 @ssholes.
2) Now that I've had time to digest things I can only assume his statement about "submitting invoices for review" just means they may not cover everything. Meaning all meals, hotel and possibly any work or parts not related to the axle failure. I can only hope that is the case!
Anyway, receipts are all being emailed in today along with a long email, again!
Will update once we hear back...............
Thanks for the update. You have to remember that it is their job NOT to spend any of their company's money, just like any other insurance company. It worries me that these folks don't really know how to read or jump to conclusions. I have had MANY run ins with the insurance companies, both medical and otherwise. Most of the time, if you stick to your guns, you will persevere. VERY happy you are getting a resolution. Try not to get too frustrated with them. I also found out that many times, it's how it was presented to them where the error occurred and a resubmission is required. I have a very low regard for insurance companies (and lawyers)!
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Old Today, 03:16 PM   #16
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Illinois
When I had to submit receipts to Xtraride, due to an emergency claim, they only asked for the claim number, a brief e-mail, and copies of receipts. Easy one, two three. Sorry to hear about the problems with reimbursement. I'm so satisfied with Xtraride, I'm going to use them again on my new fiver once the regular warranty is up.
Rusty
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Old Today, 09:07 PM   #17
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Broken axel

Glad everyone was safe. Have you weighed your RV to ensure you are not overweight? That can happen if you are. It's easy to lose track of what you add to your rv over time.
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Old Today, 09:13 PM   #18
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They will claim you were over weight. The inspector probably will weigh each axle to see if you are. If you are, your claim is out the window. Just an FYI.
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Old Today, 09:24 PM   #19
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Missouri
Just out curiosity, what did the shop quote you to fix the axle?
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