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Old 09-15-2017, 12:37 PM   #21
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marketing!
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Old 09-15-2017, 06:50 PM   #22
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Getting a sales or marketing manager is not the problem. They collect money. It's getting a Customer Service Division Manager that is the problem. I can talk all day long to the local customer service guy. he is as useful as balls on the pope. I need someone in Customer Service management at a corporate level. The customer service people at keystoneRV.com are the low level people that wont give their bosses name or phone number.I need someone at least at division manager level. Maybe since no one there does anything for a living, they dont need a division manager.
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Old 10-05-2017, 06:58 PM   #23
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Advice?!?

Please forgive me if I am screwing this up. I am new to forums and new to owning a travel trailer. We purchased a brand new Coleman 1605FB at the end of July 2017. It started leaking 5 days after purchase. Camping World Service Dept fixed it and we went on vacation a few days later. During vacation it began leaking in another location with water coming thru an interior light and speaker. We took it back to Camping World where it sat for a month with nothing being done. They said Coleman hadn't approved the warranty work. Now the passenger side wall is delaminating...everywhere. We decided to pick it up from CW so we could use it (and put the new license plates on) with plans to return it after camping season. We've only had it 71 days! First, is this normal? Camping World's behavior has been unethical and shocking. They said travel trailers aren't built to be traveled in! Really? Dutchmen said CW is responsible. Should we take a loss and unload this trailer ASAP? Any advice would be much appreciated. We LOVE camping BTW. It has been the bright spot in this horrible mess.
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Old 10-05-2017, 07:29 PM   #24
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Nothing to forgive you for. You are simply telling your story to the folks that share your frustration. (Which sadly, won't stop a leak)

You won't like my advice, but I promise you that it IS what I would do.

I would either TAKE THE HIT financially, and then force myself to get over it and not let it fester inside of me.......poison is nasty stuff, no purchased item is worth it...............OR, If I really love that camper and would buy it again if I somehow KNEW it was going to be dry, I'd fix it. Myself. Or get someone I trust to fix it.

The only problem with option number two is that your description indicates that the leak has already done damage that I wouldn't be willing to address. (delamination) I feel confident in climbing up on my roof and using products that are easily obtainable to make my roof weather proof. Believe me, the guys at the factory are no technically skilled craftsmen. The Coleman TT's that don't leak weren't done much better than the ones that do. Stuff is globbed on haphazardly, if you go up there and look.

Told ya. You wouldn't like my opinion. I don't like it ether. But I can't stomach the heartbreak and frustration that you are being subjected to. It just hurts my feelings too much. Determination tastes better in my mouth than getting cheated or made to feel like your problems don't matter.

Regardless, good luck!
Can't wait for a future post from you someday with pictures and stories about how much fun you are having RVing.
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Old 10-05-2017, 08:30 PM   #25
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Determination tastes better in my mouth than getting cheated or made to feel like your problems don't matter.

*****Amen to that!!
I really appreciate your advice. This whole thing has been eye opening. We've been leaning towards the "take the loss" option. I guess we'll take it back to Camping World for the winter and hope that the warranty work gets done. And then trade it in this spring. I have no idea what to trade it in for? After reading so many terrible reviews and forums, it sounds like the RV industry sucks. All I know for sure is that we will never be going back to Camping World to buy anything.
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Old 10-05-2017, 09:08 PM   #26
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You don't need to take the loss since the vehicle is new. You can always write TRAILER LIFE MAGAZINE, I am sure they would LOVE to hear your story. Don't give up the fight, take it to another dealer.
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Old 10-06-2017, 01:46 AM   #27
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Quote:
Originally Posted by BYTchick View Post
...All I know for sure is that we will never be going back to Camping World to buy anything.
As a recent buyer of a 2018 Coleman from Camping World I feel your pain. Keeping my 1805RB dry on the inside has been a constant battle due to inferior assembly at the factory. Look through my posts and you will see 4 months of constant repairs and struggles with dealers. But it has also been 4 months of trips to the mountains with my granddaughter and a trip to the beach with my wife. Don't let them do this to you without a fight. Most people roll over and play dead and that's why they do it. After much research I have determined that the RVIA owns congress and they do as they please and get what they want.



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Old 10-06-2017, 04:00 AM   #28
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Originally Posted by franktafl View Post
You don't need to take the loss since the vehicle is new. You can always write TRAILER LIFE MAGAZINE, I am sure they would LOVE to hear your story. Don't give up the fight, take it to another dealer.
Trust me...it's definitely used in CW's eyes. LOL They only mentioned it 50 times when we went back with a leak 5 days after purchase. They said it was now titled and therefore used. They wouldn't make it right with a replacement. I don't think I've ever been treated so poorly as a human being. I'm pretty sure they thought we were a joke.

Trailer Life is a good idea! I'll look into it. TY
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Old 10-06-2017, 04:18 AM   #29
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[QUOTE=Brown Lantern;55676]As a recent buyer of a 2018 Coleman from Camping World I feel your pain. Keeping my 1805RB dry on the inside has been a constant battle due to inferior assembly at the factory. Look through my posts and you will see 4 months of constant repairs and struggles with dealers. But it has also been 4 months of trips to the mountains with my granddaughter and a trip to the beach with my wife. Don't let them do this to you without a fight. Most people roll over and play dead and that's why they do it. After much research I have determined that the RVIA owns congress and they do as they please and get what they want.

Oh no. That's not encouraging. You do know my pain then. And anger. I will look thru your posts! I think you may be right about RVIA owning congress, because it's shocking what they get away with. We're not protected at all.
We've been enjoying trips in ours despite the fact that it's falling apart too. LOL We took it back to CW after owning it 21 days and gave them a month to do the repairs. It just sat on their lot. Nothing. We decided to take it back when we realized they'd had possession of it longer than we did and we owned it!! I pray those repairs get done this winter, but I don't know what to think anymore.

Are you planning on keeping yours or have you thought about trading?
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Old 10-06-2017, 04:48 AM   #30
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RV dealers and manufacturers have this thing where once you leave the lot it's instantly your baby. So if there is a poorly sealed area on the roof and you go into a major rainstorm on your way home from the dealer and it leaks in your RV, it may be your fault due to improper maintenance. They may or may not repair the damage.

If the sunroof in your new car leaked on the way home from a car dealer you would expect them to repair the leak and any damage it caused. Right?

The difference astounds me. Many people justify it by saying RV's are complicated beasts. Well, a new diesel pickup with all it's turbos, computers and safety systems is way more complicated than most new travel trailers.

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