2020 Coleman 337BH Kitchen slide - Dutchmen Owners

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Old 08-03-2019, 03:26 AM   #1
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Join Date: Aug 2019
Location: North Augusta
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South Carolina
2020 Coleman 337BH Kitchen slide

Hey guys brand new here. I bought a 2020 337BH. first trip out and the front side of the kitchen slide didn't come out. Being 4 hours from the dealership and on vocation for 2 weeks they said just push it out. I dropped the camper off on the way home. They temporary fixed it due to us leaving again 4 days later On our second trip. When I picked it up there was wooden blocks at the top of the slide holding it in while we traveled and I was told only to bring it out and in one time. They also said they didn't know if it could be fixed correctly. The damage was severed wires, bent cogs and chains as well as the internal walls bent causing the slide not to go out and be flush. I dropped it off today and I spoke to Coleman as well. They said they would look into it. Has this happened to anyone and what do you guys suggest I do or ask for. Pretty sad for a brand new camper only 4 weeks old.
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Old 08-03-2019, 10:51 AM   #2
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Feel terrible for you. Go to the top and request an even trade for a new unit. Shouldn't be much of a fight if the dealership is questioning whether it could even be fixed. Even if they do fix it, push for an extended warranty to cover that area.
Rusty
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Old 08-03-2019, 10:55 AM   #3
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I agree with Rusty! Find your sales guy, get the manager involved, make yourself heard while other customers are around... Sorry to hear about your issues, it's difficult to say what they are going to end up doing but fixing it will take a while and don't settle for second rate repair work either. It may take them a while to fix it but make sure they do it right.
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Old 08-03-2019, 12:32 PM   #4
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Forget the salesman, he is commission driven and has been paid, forget the manager, he's the turn key for the owner, the door between the workers and the owner.
You want to make your way to the guy that has his name on the door. If he doesn't give you a good feeling then you'll what to start your journey to the manufacturer. You'll probably get lost in the dealer/manufacture 'not my problem' dance but hang in there. Do not give up until you are satisfied and don't be blinded by the glitz and glitter of new.
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