I'm new to the Dutchman line of trailers, not new to TT, this is my 4th TT. One thing that I have learned is, there is never a perfect product, no matter what it is, (RV, auto, home...). Have you ever heard of the "Monday or Friday" product? The products that were made on those days are usually the worst ones... Everyone is dragging butt on Monday and on Friday, everyone is concerned about the weekend. Fact of the matter is, everyone has their bad days, and that reflects in their performance... This applies to everything, manufactured products to manual labor.
Yes, it's a shame that you spend a lot of your hard earned $$ on something, only to find out that it has a flaw, or poor workmanship. That's life when you are a consumer! If you want something to be perfect, do it yourself...
I don't mind fixing little things here and there, I figure it's to be expected. That's why we modify things, to make them better and/or how we want them.
I never let anyone work on my autos, motorcycles, or RV, I don't trust anyone. By doing it myself, I know that it will be done and done right!
I don't have anything against people who don't want to or aren't capable of doing repairs on their own. However, don't complain about things if they are not exactly how you want it.