Amazingly, these people at Dutchmen are not very up close and personal. They are not Heartland people, nor Redwood people, or even Montana people. These companies that I have just mentioned actually enjoy the RV people/customers that have purchased their units. They genuinely appreciate the relationship between them as a manufacturer and the customer.
I wish I could say the same for Dutchmen. I have found them to be very evasive. During my one year of warranty they did what was asked, just barely.
As far as doing anything at the factory...........you might see all the major mistakes they make in production of these units.
Good luck in getting something going.