Originally Posted by Dale.Z
My name is Dale and I am the not so happy owner of a brand new 2013 infinity 5th wheel. Hoping someone on this forum can possibly help me out because I have had no luck with the factory.
Bought this new 5th wheel last month and it was the worst experience I have ever had in purchasing such a large investment. The unit had several maintenance issues (and still does) and the dealers repairs where a joke, so I closed the deal and opted to take it straight to the factory myself.
Here is where I am seeking help from the forum. I have been in contact with a Mr. Bishop Christensen and completed all the requested info VIN # list of problems etc.. but I have never heard back from him after several phone calls / messages and emails he will not respond back. Two days ago I was finally able to speak with a gentleman named Dan explained my dilemma and forward him a copy of the original email that I sent to Mr. Bishop Christensen but that was 48hrs ago and I am no further in scheduling a date to have my brand new 5th wheel repaired.
Does anyone on the forum have a contact that may work? My efforts have failed in the past three weeks.
Thanks in advance.
I have felt your pain. I'm now out of warranty and am dealing with an air conditioning issue. Dan is a supervisor and a very poor one. Once I was out of warranty, I wanted my paint codes and he told me to match the paint at a body shop. I finally got the codes but I had to talk to him as a father would to a son. They had the paint codes on file. He was too lazy.
I know that people have issues with Redwood but they have good people at the factory that are willing to help. Kinda wish I had purchased a Redwood as far as help from the factory.
I had a women by the name of Cindy Walker at Dutchmen firstname.lastname@example.org
was very helpful. I liked her. We had the countertop replaced. Had issues with my Bedroom slide and Galley slide. We also, had a host of minor warranty issues that she was helpful with, too. The people that sold us the unit were a joke and we had to find a repair facility that knew how to work on these. The repair facility was not a Dutchmen dealer.
I would also, recommend that if you do not get a response from Dutchmen that you contact Thor Corporation. They own Dutchmen and a host of other companies. Let them know how you're being treated.
If you get a moment look over all my previous posts on this forum. I wish I had more hope for you on this matter.
Which model did you purchase? My wife and I love our unit we just dislike the idiots a Dutchmen that don't care.