My awning LED strip was mounted from the factory with the remote sensor pointing toward the rig so the remote could not talk to the light strip. There is a small "bulb" protruding from the one side of the remote sensor that needs to point outward. That was my fix and mine work fine now from the remote.
2014-3950, Full Paint, 17.5" tires, 370W solar, 3100W Magnum inverter w/ AGS, 7500w diesel generator, Micro-Air Easy Start 364 (x3)
2019 Ram 3500 Limited w/ Max Tow pkg