Quote:
Originally Posted by Thom
Does anyone know who makes the roof membrane on the toy haulers?
I just received word that Keystone is denying work on my roof for the two screws that are pushing up the membrane (items 8 & 54 on my list) because they have not penitrated the roof membrane. I was told by Keystone not to worry though because the roof has a 12 year warrenty on the membrane.
I already see how this is going to play out... When I finally do have the penitration, it will be denied by roof manufacturer because it was not a defective membrane that failed, and of course Keystone will say... we are sorry, but your 1 year warrenty ran out because your unit was in repair shop for over 200 days....
The other part that bothers me is what part do those screws play in the integrity of the roof trusses (stringers is probably more accurate) as they are about 2 feet apart from each other.
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Well I am approaching 260 days in repair shops but I finally got Keystone to do something about the screws under the roof membrane. After making 3 calls to thier "
customer service" department, I actually talked to someone who seemed to care (his name is Ben). He said he would see what he could do about it. And two hours later, I got a call from my servicing dealer who said that Keystone called them and wants them to resubmit the warrenty claim, but they didn't know why.
I called Keystone back to ask Ben what he had worked out. He said he remembered when they used to cut a small hole in membrane and find out where screws are suppose to be attaced and fix it. Then they would install small roof (attic) vents over they cuts they made and seal it all. That is what he got approved for repair work. He said that these vents also help reduce heat and humidity in the camper.
So, they aren't going to pull the whole roof membrane but they do have a plan to stop the screws from tearing through the membrane.
What do ya'll think, are the addition of roof vents a good thing (verses screws poking through the membrane) or was he just blowing smoke up my back side?
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