Originally Posted by azdryheat
We don't have to go through Keystone for our warranty work; we can deal directly with whomever made the part. A call to Dexter would have been better than dealing with Keystone. Same goes with our a/c's, refrigerators, etc.
I tried that first. Lippert made the axles on ours. The tech I spoke to was surprised by the pictures of the installation that I sent him and expressed concerns. The next day, they denied ever having that conversation with me. I figure they had a conversation with Keystone that changed their approach.
The chassis and axles are shipped separately to the assembly plant then installed by Keystone assemblers, that’s where things went wrong for us. Lippert wouldn’t take responsibility for Keystone’s actions and Keystone denied any wrongdoing. Our attorney believed we could have won, but it would have cost us a pile of cash up front and the unit couldn’t be repaired until the case was settled to preserve the evidence, could take a long time. After six weeks of "personal negotiations" with them, Keystone finally agreed to replace all the springs, which prevented a civil case since they agreed to “fix the problem”. Afterwards I had to take it to a spring shop to get it fixed correctly anyway. During a three way conversation with LCI & Keystone, it was suggested I was putting to many things in the kitchen causing the tires to wear, you can’t make this stuff up, and yes, they wore me out. We're ok now though...
2015 Voltage 3305, Gone for Good !
2014 Ram 3500 dually, Aisin, Gone but not Forgotten.
2018 Winnebago Sunstar 32YE