So did you try to disconnect the battery by the disconnect switch while you were not plugged in on shore power?
Three rigs are so frustrating and it seems like you need at least two or three shake down trips to get everything figured out and fixed. Sales people don’t know anything and warranty repair takes forever and never seems like they get it right the first time. And then so many of the components they use are cheap too.
Also, the people that understand iN·Command seem to be few and far between. New tech is tough to learn.
But when everything is working they are great.