Warranty on clear coat cracks. - Dutchmen Owners

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Old 07-11-2016, 02:00 PM   #1
Join Date: Apr 2016
Location: pasadena
Posts: 12
Warranty on clear coat cracks.

Unit is 2 months old. Found a 6" crack on the side storage compartment door... Contacted the dealer 6 days ago, other than one return call saying the warranty person is busy nobody has been able to give me a clear answer whether or not it will be covered.
Haven't even made a second payment....
Other than that unit has worked perfectly.
Any suggestions would be great.

Thanks Bill

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Old 07-11-2016, 03:23 PM   #2
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Join Date: Jan 2015
Location: Roselle
Posts: 1,174

Unless there are signs of negligence or abuse, it has to be covered. I'd become the squeaky hinge and start to complain and call if I were you. Bad omen with your dealer for service if they can't even schedule you for an appointment. Usually, here is how warranty work goes. You call and wait a week or so for an appointment. Then the dealer sends the information off to the manufacturer for their approval; usually a week or two, then you need to wait another week or so to bring it in for repair. AND THEN another week to make repairs. Two weeks if it's body work, as they usually farm it out. You may want to just have them document and approve, then wait until you're not going to need or use the RV for a month or two and give them a punch list with whatever else needs to be done. Just my experience.
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