I have a 2014 model, my front steps sheared at the third step during our trip this summer, while the rear step was well on its way. I took some pictures and had Etrailer drop ship two sets of steps to a destination along our route. I called Keystone and embellished my story a little...told them I almost lost a thumb and almost busted some teeth out due to the steps giving way. Also sent the pics and the receipts for the steps. They processed the claim and sent me a check. Took about 6 weeks to get money from them..
TV: 2015 F-350 DRW, CC, 4x4, with 14k GVWR package, 98 gallon TransferFlow Aux Tank, Timbren Shocks
TH: 2014 Voltage 3950, Sailun S637 all around