Originally Posted by Shelly B
Yes, if it was negligence of us not taking care of the roof, that would be a different story....but the fact they put the hole in it and then covered it with the AC unit (where it wouldn't be noticed) is a completely different story.
We hear you... but, do what I do in any situation where I have to deal with something like this in any walk of life: Play devil's advocate. Put yourself in THEIR shoes. Play the other side, so that you'll have a good counter-argument to anything they could possibly throw at you.
Playing their side on this... my first thing would be: Do you have any PROOF that this was our doing during the manufacturing process?
How do I know that you haven't pulled the AC off the roof to maybe retape the ducts... and then maybe dropped it and ripped the roof during reinstallation?
If you didn't do it, how do I know that someone you hired to clean the roof didn't unbolt the AC from the roof to clean under it... then rip it during reinstallation... and cover it up so that you're just finding it now?
These are just a few of the myriad of questions and scenarios that they can & usually will come up with to counter your argument that they ripped it.
I wish you good luck... but without an extended warranty or service plan, I fear you may be on your own.