Irish Maniac -
First I would like to say welcome to the Dutchmen Owners forum! You must have big brass one's to admit to working for Dutchmen on this forum!! I think you will be overwhelmed with comments and questions I hope you can endure the stress and continue as you have started! I must say it a real treat for all of us to have someone on-board with actual knowledge of company polices and repair procedures, and that also has first hand, on the floor, knowledge of the Dutchmen product lines and their repairs.
I must say that I do my share of Dutchmen bashing on here as we have had more than our fair share of difficulty with our Voltage. But all in all we still like the Voltage for the most part and most of the dissatisfaction with the brand could be cured by a little better communication from the factory powers with their customers. When I send and e-mail to a known contact and get completely ignored without even a reply I get PIS-----, ah, totally upset!
So hang in there!! I'm think'en your going to be busy!