Hello to all,
I have just joined this forum. We purchased our new 300BHSL in April 2013 so we have had it a little over 7 months now. This was our first new RV as the previous one was a used Jayco hybrid. We definetly wanted one that would house our family of 7 (2 adults 2 teens 2 youngsters and golden retreiver). The other part of that equation was that it had to be towable by the Infinity/ Armada platform (seats 7 plus junk) I will not debate anyone on whether we should tow which such a vehicle. I will only say that we are 7, it seats that and has a tow cap of 9k and with the exception of mileage, it is solid for us.
I have seen lots of commentary about quality/ workmanship on this forum. I will tell you we have had issues as well, though I do not believe it is isolated to only this line or brand. Not making any excuses for the maker as serious improvement hopefully has already taken place. What I would like to say is that your dealer makes the difference. I had been told for a long time not to purchase from Toppers located outside of Houston in Waller, TX. "They are too expensive, no service and Bla Bla Bla" We live farily close to them and were looking for an RV so we made a few trips out there. We were treated very nice everytime and decided to purchase. After our first trip there was a list of items that need attention including a leak around the antenna crank, loose handle/ trim ond other items. They said it would be normal to have things that needed attention and we did. Brought it in and 2 weeks later picked up. We used it 3 other times and had a few other items, mostly small annoying things that needed attention but never the same thing twice. Finally our grand 2 week trip to Florida in July. We put it thru its paces as any 7 person family will do for a hard 2 weeks and again we came away with items that needed to be repaired like a leaking shower pan, and AC duct vent and other things. Wouldnt you know it I wacked a palm tree at a Mobile AL gas station and it cut the roof....OMG
. Toppers temporarily repaired the roof, we filed the claim and they fixed everything else in advance of our next trip to the river in September. Here is the important part; The service advisor says..."say how is the (15k) AC working?" I said well heck it could be better, takes a good while to cool down. He says "yes Kodiak is having issues with the duct only system on these coaches... tell you what I will get Kodiak to authorize a replacement lower unit for you no charge. That way you can have both the bottom dump on your AC which will help cool the main cabin off faster and then you can close it off so that it only goes thru the ducts." I was like uhhhhhh ok yes ...lol.
We come back from our Sept outing with a completly cracked in half rear dresser as my wife goofed and didnot check the bunkhouse before she pulled in the slide...crap. I sheepishly told the advisor "Man I sure could use a break on that dresser" I dont know what it would cost to fix it but it was smashed badly! a few weeks later The Insurance company forked over the check for the new roof and the other day we picked up our RV. I about fell out.. Not only were the roof repairs done as agreed. the dresser in the back was completley back to new condition.
Folks look, we love camping and hanging out with others that do. hopefully now we have all of our issues handled with our Kodiak addressed. We do love it and it is very nice. I cannot say what for certain which brand will be the next one but I can tell you for certain who I am purchasing from. Your dealer makes a difference!
“Some folks look at me and see a certain swagger, which in Texas is called "walking.” -GW 43
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