I guess it's possible they could have removed it. How did the Dutchmen rep verify the unit was supposed to have it? By VIN? If so, you may have a leg to stand on. Generally on most brochures, they have a small disclaimer stating models may differ than what it represented. Manufacturers change and substitute all kinds of parts during assembly based on price, availability, etc. Believe it or not, it may have been even scheduled for it but got missed during assembly. If you ever take an RV factory tour, you can see how it can happen. Contact the rep again or go to a different dealer and find out how they assumed it was supposed to come equipped. Good luck.
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