Originally Posted by franktafl
Sorry to hear about your issues. I believe they do not publish that info intentionally. For all the obvious reasons Again, sorry for your issues. Whatís the issue with your coach? Welcome to the forum!
They put in a new slide mechanism (that doesn't work). From what I found out from one of my local dealers, they only installed 50 of them. I can't win the lottery but I got 1 in 50 in the entire country.
. They are doing fine with the ownership of the issue but I had my trailer at the dealer in mid-July and won't see it again until October at the earliest. I don't understand why they can't stop the line and get my trailer in for replacement of the slide mechanism. The factory in Oregon told me it's an 8 hour job, one day and it's fixed. Meanwhile, I have to go all summer without the use of my brand new trailer I bought at the end of May. Further, the dealer here told me they can do the replacement but the factory won't pay them as "it's more cost effective" to have it taken to the factory. So a current customer is lower on the food chain than a new prospective customer. This is the point I want to make to their upper management. Also, I have learned if I complain at the right level, sometimes I can get the solution faster. So my trailer sits in front of my house collecting dust, waiting for transport to Oregon. It's supposed to be picked up next week for an end of September appointment. Supposedly the factory has the new slide mechanism and a couple of minor parts that need to be replaced on hand. But the 8 hour job and turning two screws (the other things that need replacement) takes almost 4 months. So what I have been doing, since they won't let me talk to upper management, is looking for new places I can post reviews on Keystone/Dutchmen's lack of customer care and service. Can you suggest any? Thanks for reading my rant, it makes me feel a little better when I know someone is listening.