Did I make a mistake - roadside assistance - Dutchmen Owners

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Old 10-04-2018, 11:27 PM   #1
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Did I make a mistake - roadside assistance

I joined Good Sam roadside assistance last night and then read all of the negative reviews about them. I know, did it backwards, should have read first. Does anyone have any experience with them? We used to have AAA for the past 15 years but they failed me when I need them most and let my anger rule my decision by cancelling the membership.
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Old 10-05-2018, 01:45 AM   #2
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No idea if you made a mistake... depends what youíre expecting from it, and only time will tell.

I have it... thankfully havenít had to use it yet. But I think most of the time, people fail to read what is and/or what is not covered... or ďread intoĒ what they THINK it says... and then expect more than what is actually stated in the paperwork. I know Iíve been guilty of similar behavior in the past, and suspect most others are too.

So read the fine print... read it for EXACTLY what it says, and not what any preconceived notions may make you think it says... and then youíll hopefully have a good experience with it. At least, thatís what Iím hoping with mine.
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Old 10-05-2018, 09:52 AM   #3
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Used it once. No problems. Still a member.
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Old 10-05-2018, 10:07 AM   #4
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Had it, needed it once for blowout on my 5er. Family sat in 115* temp waiting for 4 hours for tire change along interstate in TN. After long wait and about 10 phone calls they finally admitted nobody would come out in heat.
Cancelled policy during last phone call and waited 4 months for refund.

Hope you have better luck with it.
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Old 10-05-2018, 11:05 AM   #5
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Quote:
Originally Posted by stepbill View Post
I joined Good Sam roadside assistance last night and then read all of the negative reviews about them. I know, did it backwards, should have read first. Does anyone have any experience with them? We used to have AAA for the past 15 years but they failed me when I need them most and let my anger rule my decision by cancelling the membership.
I have AAA, what was the issue you had?
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Old 10-05-2018, 10:22 PM   #6
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I have AAA, what was the issue you had?
We ended up having 3 flat tires on one trip. The first flat they responded and changed the tire for us, bringing us out a new tire so that we would not have to use the spare. This was in Tennessee. Then on the way back home in North Carolina, we had a second flat and they changed it for us using the spare. About 100 miles later we had another flat and they said that they would not bring a tire out to us. I explained what they did for us in Tennessee and they said that was Tennessee, not North Carolina and that they would not bring a tire out to us. We had to get a tire company to do an emergency after hours call (Sunday afternoon) and that ran us $380.00. Made me mad enough to cancel the membership.

I did read the fine print on Good Sams site and they do everything that I could want but if you read the reviews from Better Business Bureau they are really bad. The main complaint is people having to wait several hours in heat without them ever showing up and then lying and saying that they did not have a record of the call.
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Old 10-05-2018, 10:57 PM   #7
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Gotta love those China bombs. I had a flat just south of the North Carolina line in South Carolina. AAA came out and changed the tire. No issue. BUT, I found out that they have a supplemental add on for rv’s. I got charged an extra 20 bucks by the tire company but it was worth it.

Just after that, I changed all four tires.
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Old 10-08-2018, 10:03 PM   #8
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I've been a subscriber to Good Sam Roadside Assistance for about 6 or 8 years. I have had to use them twice in that time period and was satisfied both times. In both cases I was 15 to 30 miles from the nearest towns. It took a little time for the recovery vehicle to show up, but it was not unreasonable, given the circumstances. No cost to me for the tow.
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Old 10-09-2018, 07:48 PM   #9
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Our voltage had issues at ft wilderness Disney in Orlando we called good Sam they got A hold of stepps heavy tow good Sam were fantastic to deal with the first question they asked are you in a safe place we set up a time and date to have it towed so we could finish our weekend very nice people to deal with. total would've been $650 everything was taken care of No issues with good Sam
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Old 10-10-2018, 09:24 PM   #10
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I have had AAA about 12 years now, and they have always responded to any problem. I signed for the RV package and have not been disappointed. When I know I'm traveling far away from home and plan in advance I take advantage of God Sam when on sale. That way I have double coverage. But I have never had to use good Sam and AAA has never failed me. My Dutchman Komfort came with Chinese tires and I soon learned to buy the best tires for my 5th.
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