I have found that it's all about who you talk to over there. I got lucky and got put in touch with someone who is pretty high up the food chain...and most of all is happy to help. I have also experienced that if you call the home office, it's a crap shoot on who you get and they seem to not always have that same drive to make you happy. Needless to say, i was having no luck with the dealer at all and he forced the dealer to make me an emergency appointment and had parts overnighted to the dealer at no additional charge to me. But be aware, when he gets involved, things will usually start moving faster than most people are prepared for...
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