My issue was with the dealer not Dutchmen - once I reached out to Dutchmen and asked, their response was everything had been authorized and parts where shipped (gave me dates and statistics) - they asked if I was dealing with anyone in particular at the dealership, I told them who, within hours I had a call from the dealership - who then told me that they received authorization and parts would be shipped....I questioned that response and I was told - let me check and I'll get back to you - again a day later a call and comment was "Oh we didn't realize that ALL the parts where here"......
As far as my comment on taking two years - yes it did BUT I would not leave my TH at the dealer when I wanted to use it.....told Dutchmen in no uncertain words that the warranty period would have to be extended thru the next summer to compensate me for lack of use! They did, and I got it in writing....so when I brought it back in the fall of year 2 - dealer told me I would have to pay for everything not dealt with prior to the 1 yr warranty - I stood right in the office and puled up the email from Dutchmen - guess what - nothing was billed to me - it took them 2 weeks to remove and replace the front cap; two axels and 4 tires....that was the last time I set foot in the dealership!
So get smart - call Dutchmen, check with them about what has been asked for and when parts will be shipped.....ya never know who is holding up the works!
Now the sad part is, when everything was done and I called my contact to thank him, I was told he left the company - so I can't even pass on a name to help someone else -
We have a 2014 Voltage 3200,our first trip, bunks fell to ground,all self tapping screws were stripped out from support brackets,also porch support brackets bent,have seventeen warranties issues,Camping World has been waiting for three months for authorization for warranty repairs from Dutchman,we have only been able to use our Voltage one time,sitting at Camping World.
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