Contacting Dutchmen (Keystone)... - Dutchmen Owners

Go Back   Dutchmen Owners > Dutchmen Brand RVs > Toy Hauler
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 06-19-2014, 02:14 AM   #1
Member
 
BnTinNV's Avatar
 
Join Date: May 2014
Location: Elko
Posts: 47
Nevada
Contacting Dutchmen (Keystone)...

I ordered a 3970 with full paint May 1. I was told it would take awhile. I stopped by and asked our salesman if he could check on the status and all I got was "I will try to find out". Has anyone had any luck trying to find out the status of their build? I have a vin and order number, just not sure who to call.
__________________

BnTinNV is offline   Reply With Quote
Old 06-19-2014, 05:18 AM   #2
Senior Member
 
Bmxboysmom's Avatar
 
Join Date: Nov 2013
Location: Bakersfield
Posts: 71
California
It took 17 weeks to get our trailer. And yes, we heard the same thing.
__________________

__________________
2014 Voltage 3895 Epic with all weather package.
Full Body Paint
2018 F450 4x4 DRW
Bmxboysmom is offline   Reply With Quote
Old 06-19-2014, 12:12 PM   #3
Senior Member
 
Nana & Poppy's Avatar
 
Join Date: Sep 2012
Location: Old Forge
Posts: 886
New York
Candy Rucker has been responding to my questions - ruckc@keystonerv.com

Just make sure you supply her with Make/Model/Vin#
__________________
Kathy & Leo ~Adirondack Mtn. Region of NY
2013 Rubicon 2900 Toy hauler
2010 Ford F-350 4x4 Lariat Dually Super Crew Diesel
Nana & Poppy is offline   Reply With Quote
Old 06-19-2014, 01:00 PM   #4
Member
 
Join Date: Mar 2014
Location: Castle Valley
Posts: 24
Utah
Angry

Our Voltage V300 was missing the table when we picked it up in March. I've been waiting for 3 MONTHS just to get a new table from Dutchmen. Evidently the "wood shop" at Dutchmen is staffed by elves and they grow their own trees for wood products. 17 weeks for an entire trailer sounds pretty quick to me.
__________________
2013 Voltage V300
CVShort is offline   Reply With Quote
Old 06-22-2014, 01:06 AM   #5
Senior Member
 
Join Date: Mar 2014
Location: Canon City
Posts: 861
Colorado
I called the factory number and insisted on talking to someone about our unit and where it is. On my second call I got put through to the "sales coordinator" who was able to tell me that it had left that day. Only to find out, sure, it left the factory... and was delivered to the "transportation company" lot where it sat for another week... before it finally headed to Denver.

I was given three reasons for it taking two months too long:

The company Dutchmen gets their hardwood for cabinets has sold everything to the Chinese. So they are struggling to find another supplier.

Dutchmen is having a difficult time getting. All the electronics. Ours sat "finished" waiting for the living area Sony TV, the bathroom granite countertop, and the Trail Air hitch.

Dutchmen is having problems with their Transportation Company having enough qualified drivers to make timely delivers.

Pirate
Pirate is offline   Reply With Quote
Old 06-22-2014, 03:31 AM   #6
Senior Member
 
eightydo's Avatar
 
Join Date: Nov 2012
Location: Las Vegas
Posts: 592
Nevada
Quote:
Originally Posted by Pirate View Post
I called the factory number and insisted on talking to someone about our unit and where it is. On my second call I got put through to the "sales coordinator" who was able to tell me that it had left that day. Only to find out, sure, it left the factory... and was delivered to the "transportation company" lot where it sat for another week... before it finally headed to Denver.

I was given three reasons for it taking two months too long:

The company Dutchmen gets their hardwood for cabinets has sold everything to the Chinese. So they are struggling to find another supplier.

Dutchmen is having a difficult time getting. All the electronics. Ours sat "finished" waiting for the living area Sony TV, the bathroom granite countertop, and the Trail Air hitch.

Dutchmen is having problems with their Transportation Company having enough qualified drivers to make timely delivers.

Pirate
This says a lot for Just In Time Manufacturing (JIT)and out sourcing.
__________________

2017 Dodge Ram 3500 DRW
2014 Voltage 3200
2005 FLHTCI
eightydo is offline   Reply With Quote
Old 06-22-2014, 04:14 AM   #7
Member
 
BnTinNV's Avatar
 
Join Date: May 2014
Location: Elko
Posts: 47
Nevada
Pirate,
Would you mind sharing that factory number and do recall who the sales coordinator is?
BnTinNV is offline   Reply With Quote
Old 06-22-2014, 03:27 PM   #8
Senior Member
 
Camper2b's Avatar
 
Join Date: Feb 2014
Location: Nashville
Posts: 538
Tennessee
Quote:
Originally Posted by CVShort View Post
Our Voltage V300 was missing the table when we picked it up in March. I've been waiting for 3 MONTHS just to get a new table from Dutchmen. Evidently the "wood shop" at Dutchmen is staffed by elves and they grow their own trees for wood products. 17 weeks for an entire trailer sounds pretty quick to me.
They make 15 or more a day. A factory tour will back that up. Full paint takes a couple of days longer. When I bought mine I asked to speak with a representative of the company lol, what a joke... that never happened. You might want to look into getting your own table.
__________________
Slim
Former 2014 Vlotage 3200 owner
Camper2b is offline   Reply With Quote
Old 06-22-2014, 03:31 PM   #9
Senior Member
 
Camper2b's Avatar
 
Join Date: Feb 2014
Location: Nashville
Posts: 538
Tennessee
Excuses, excuses, excuses.... jus sayin..... they all do it.... all of them!
__________________
Slim
Former 2014 Vlotage 3200 owner
Camper2b is offline   Reply With Quote
Old 06-22-2014, 09:17 PM   #10
Senior Member
 
Join Date: Mar 2014
Location: Canon City
Posts: 861
Colorado
OK, from what I can find in my notes:-
-
The regional rep for Dutchmen is Dan Hauser 801-691-3022 (cell)

The manufacturing plant is 574-537-0600 sorry, but I didn't write down the woman's name as the "sales coordinator".

But maybe it will help!

Pirate
__________________

Pirate is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Dutchmen RV or any of its affiliates. This is an independent, unofficial site.



All times are GMT. The time now is 04:11 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
Copyright 2012 Social Knowledge, LLC All Rights Reserved.