New Komfort fifth wheel - Dutchmen Owners

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Old 06-06-2012, 05:29 AM   #1
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Join Date: May 2012
Location: Destin, FL
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New Komfort fifth wheel

Maybe someone can point me in the right direction. I have sent 2 emails to Dutchmen Customer Service and have not received a reply on either one. Does anyone else know of how I can get in touch with customer service? Very disappointed in my purchase and am not receiving any help from the dealership.


Hi,

I purchased a 2012 Komfort model 3230FRK from Camping World in Gulf Breeze, FL., on May 7, 2012. We were very impressed with the layout and colors of the unit. I also went on line and read several reviews on the unit and most loved it. On May 8 we were called by the salesman and told the unit had been cleaned and we could come for the vehicle "walk through" and orientation. The gentleman that showed us the unit, knew very little about it and was unable to answer my questions such as where the low point drains and fresh water drains where. As he was going over the unit we found that the light in one of the compartments was melted and the bulb was burnt out. We also found moulding loose in the kitchen area. We were told that they would go back over the unit and make sure everything was taken care of before it was delivered. This unit only had one air conditioner installed and we were told, when we first looked at it that a air conditioner could be installed in the bedroom, and that it was pre wired for it. During the walk through we discovered the bedroom air was wired for the air to be installed in the center vent over the television and the air would come through some very small vents in the facia board over the doors in the bedroom. They told me they had found in the past that these small openings allowed very little air in the bedroom, so they recommended the air conditioner be installed in the vent in the bedroom and the wire be run through the duct work into the bedroom. They showed us a unit they had installed the second air in, and once the wire gets into the bedroom they then run the wire below the ceiling, covering it with a small plastic wire channel. This made the unit look cheap and the wire channel did not match the color of the ceiling, thus making it very visible. I was told they did not understand why the factory chose to wire the second air away from the bedroom and this was the only way to make it work and be comfortable in that room. I expressed my concern that we were told it was wired in the bedroom, but was told there was nothing they could do about that.

When the unit was delivered on May 11, we noticed that none of the things we had pointed out had been taken care of. The light was still melted and the moulding was loose. We also found several other things that was wrong with the unit. I sent them a email, identifying the problems. Two of our biggest concerns was the air conditioner in the living area was leaking, condensation, onto the floor, not properly draining. The next big issue was the floor in the living room dipped 1/2 to 3/4 inch whenever someone walked over the floor. It is so bad that if you walk across the floor the entire unit shakes and will knock a drink over if placed on a TV tray. A gentleman came out on May 14 to address our concerns. Regarding the air conditioner leaking, he went on top and checked the drains to make sure they were not stopped up. He said they were draining. We took the cover off on the inside and the unit is wet as far as you can reach. He did not know what was causing that. When we showed him what the floor was doing, he was amazed, said he had never seen one so bad and that another support would need to be added under the floor. The only thing he was able to repair was the light that was melted. After he left I climbed onto of the roof to check the drains myself. After getting on the roof the first thing I noticed was the TV antenna was missing. The mount was there and a piece of coax was sticking out of the hole without any caulking around it. I am attaching a photo of the missing antenna and the water coming from the air conditioner. I contacted the salesman, on May 14, we purchased the unit from and told him about the issues and he said he would forward my concerns to the service manager. By May 16 I hadn't heard anything and again sent a email to the salesman. He told me he would again forward my email to the service manager. On May 18 I still had not received a response, so I called and asked for the General Manager. The manager said that all of these problems occurred after the unit left there lot and he did not have a mobile service tech, but would see what he could work out. I feel sure the antenna didn't fall off on the way here and the air conditioner and floor did not break in transit. I called the salesman and told him what the GM had said. He said that he had contacted the service manager and that someone would be here first thing this morning, May 21, to address the issues. At 9am this morning, I received a email stating they were on the way. As of 12:35pm, no one has arrived.

We purchased a Dutchman fifth wheel in 1992 and found it to be a very good unit, it was built well and we never had a issue. With this unit we can't walk across the floor without the entire unit shaking and we have a trash can under the air conditioner to keep the water from ruining something. We have a hole in the roof around the coax, that if it rains water will come through the hole and then we will have water in the ceiling. We are very disappointed in the quality and service we have received with this unit.

We are working this summer in a large campground in Destin, FL we bought this unit for more living space. The lay out is great. But when I speak with other Komfort owners who camp here, I hear of more stories of their dissatisfaction. I hope with your help, I will be able to tell other campers that this is a great unit and Dutchmen stands behind what they sell.


Thanks again for your help with these issues,

Sincerely,

Jeff Wygul


p.s. as of today, June 6, 2012 they brought out a omni tv antenna, and we still don't have any channels from the new antenna. Now the air conditioner shuts off about every 15 minutes and stays off for a few minutes and then comes back on. They s till have not replaced the basement door latches.....this is getting old, and no one seems to care.

Thanks for any help anyone can give me.
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Old 06-06-2012, 03:38 PM   #2
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British Columbia
Re: New Komfort fifth wheel

eulas8,
First and foremost welcome to the forum, maybe the following info will help:
Rl Rahe, is a member of this forum and a SVP at Camping World RV sales. In a previous post to another forum user he was quite willing to help them but I'm unsure of the outcome. This is the link to his profile, maybe send him a PM and see if there is anything he can do.

Good Luck and keep us up to date on the outcome.

Cheer
Daryl B.
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Old 06-06-2012, 07:03 PM   #3
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Re: New Komfort fifth wheel

Good advice Grump Daryl, I couldn't think this morning of how to direct them.
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Old 06-07-2012, 11:36 AM   #4
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Re: New Komfort fifth wheel

I have a Komfort 3650FFL from Camping World Katy TX. I contacted Joni Busz at Dutchman, she is the customer satisifaction rep there. She took care of the issues I had. jbusz@dutchman.com, also sounds like the service at Camping World there is lacking. It was the same here about a year ago and after a lot of complaints the mgr was replaced, and a new leadership was in place. Service here is great now I highly recommend the Katy store. It sounds like a lot of your issues should have been handled by Camping World as they are the end product in the sale. Joni provided me with the schematics of my unit so I could trace the cable lines, plumbing, electrical, etc. email Joni and cc the general mgr of your Camping World store and you will get results. Congrats on your new unit hope you get all the issues resolved
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Old 06-07-2012, 11:25 PM   #5
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Re: New Komfort fifth wheel

Eulas8- I have sent your information from your post to the dealership and you can expect a call tomorrow. I apologize for your experience and the opportunity.

Randall Rahe
Camping World
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Old 06-08-2012, 06:32 AM   #6
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Location: Destin, FL
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Re: New Komfort fifth wheel

Thanks to everyone for their help. I have spoken with a customer service rep. at Dutchmen. Haven't gotten very far yet. Hopefully all the issues will get taken care of.

Thanks again,

Jeff
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Old 06-08-2012, 03:46 PM   #7
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Re: New Komfort fifth wheel

Really happy we maybe helped in some way, good luck Jeff. As I said earlier, keep us posted on your progress.

Cheers
Daryl
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Old 06-09-2012, 04:15 AM   #8
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Location: Destin, FL
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Re: New Komfort fifth wheel

Mr. Rahe,

I did not receive a call from Camping World, today, Friday. Just wanted to let you know. The customer service rep., Dan Delong, at Dutchmen will not return my emails. I sent him photos and description of my problems. Please let me know if I need to contact anyone else. The water from the air conditioner is getting the furniture wet and we have a garbage can in the living room floor to catch the water. I also sent Dutchmen a video of how the furniture shakes in the living room as we walk across the floor. The floor feels "spongy" as you walk across it.

Thanks in advance for your help.

Jeff Wygul
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Old 06-10-2012, 06:42 PM   #9
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Re: New Komfort fifth wheel

Jeff,

I am getting back to the Gulf Breeze store to get with you and circle back with the Dutchmen rep.

Randall Rahe
Camping World RV
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Old 06-10-2012, 06:48 PM   #10
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Re: New Komfort fifth wheel

Jeff,

Just spoke to the store and they state they have spoken with you several times times regarding this. I trust we can get this fresolved. Keep your fast cool vent closed. Thanks and we appreciate your business.

Rl Rahe
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