I'm not a high end Dutchmen owner but our 2013 Denali 5er was a major purchase for our pocket book and I've felt pretty broken hearted about all of the problems we have encountered. Every time we take it out I hold my breath, wondering what is going to be next and that's not an exaggeration; I literally pray that nothing more will come undone,fall apart,etc. We have even talked about taking a big loss and starting over.
I came to this particular thread because someone (can't remember who) had asked if anyone was having problems with fading on the front,back cap. I wanted to offer some input on that because we were also having that problem. Fortunately Dutchmen has come through and is paying to have the front cap repainted. They have had so many repaints that they had to admit there was a flaw in the paint,they had no choice.
Not counting the repaint,we have had almost 30 items that have needed to be either repaired or replaced and most of them came from pure negligence. I was so upset that I started sending pictures and e-mails to Dutchmen to let them see,and hear,what we thought about their shoddy work and quality control. That was over a year ago and I have never heard back.
What I'm seeing now,after reading other posts, is that ours is not an isolated case and that is why I decided to "talk" about this more extensively.
I honestly fall asleep some nights composing a letter to Thor Industries,but what good would it do? Caveat emptor. Boy is that ever the truth!
Suzette.
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The Journey Not The Arrival Matters T.S. Eliot
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