Dutchmen Infinity Quality - Dutchmen Owners

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Old 09-02-2012, 08:03 PM   #1
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Dutchmen Infinity Quality

I am a new member of the Owner's Group and have been reading some of the comments from other Dutchmen owners - not very encouraging! I have a 2012 Infinity 3640RL that I bought new this spring near Montreal Quebec. We love the layout and the quality of the equipment (eg. double fridge, AC units, fireplace, plumbing fixtures, etc) and cabinetry. There have been, however, a number of quality control issues with it - most of which I have fixed myself. Examples: air and water leaks around the bottoms of the slides due to poorly installed weather stripping, ground fault in the electrical system due to water in an electrical box under the dining room slide, metal covering the upper cooling coils of the fridge not allowing for proper cooling, sliding door to bathroom rubbing at bottom needed adjustment, one tail light not working due to a wiring problem, one speaker of the surround sound system not connected, etc. It took me a while to understand the dual zone air conditioning. Bottom line is that it works great but getting a lot of cooling to the bedroom is difficult. Although I have not done it, this situation might be improved by blocking the air ducts on each side of the front AC unit so it pushes most of its output forward towards the bedroom.

The biggest problem we have had and that we are following up with the dealer about is the roof. On each side of the roof, under the rubber membrane, there are fasteners of some kind (they look like staples) that are starting to protrude up under the membrane. Eventually these will puncture the rubber. So far, the dealer has hammered the staples down using a wooden mallet and has installed about a 3-inch wide band of rubber roof repair material down the entire length of the trailer on each side, above the area where the staples are protruding. I am not convinced that this will work long-term and am watching it carefully. Has anyone else had this problem and, if so, how was it fixed and how did your dealer/Dutchmen respond?

Thanks in advance for your feedback.
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Old 09-16-2012, 07:39 PM   #2
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Re: Dutchmen Infinity Quality

Although the lack of comments on my roof problem indicates that this is not a common issue, here is what appears (hopefully) to be the solution:
The dealer consulted with the manufacturer and determined that the staples used along each side of the roof under the membrane were too short to bite properly into the wood underneath. The membrane was lifted, the old staples removed and replaced with longer ones, a protective tape was applied over them and the membrane was reattached. I am cautiously optimistic that this will resolve the problem.
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Old 09-17-2012, 08:33 PM   #3
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Re: Dutchmen Infinity Quality

Glad to hear the dealer was able to repair. Hope all goes well.
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Old 02-28-2013, 01:03 PM   #4
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We have a 2013 Infinity. We got it last year and it's been it;s been in the shop more then we got to use it. Now with that said I don't know if it's Camping World or Dutchman giving us the problems. But the one thing I do know is that I would never own a Duchman agan. Or buy from Camping World agan. Here is just a few of the problems we have had. Fwd ac replace slides leaking broken cabnet (the one around the oven) leaking gray water lines , basement flooding from the potable water hook up line , convetion oven not working , slide cutting in to the floor. There is more but that is just the high lites. This is our 3rd rv so it's not like we are new to this. But ever time we go on a trip it's something. Now it's been in the shop for 3 mo. So I call the CEO of Camping World and gave them a peace of my mind. I got a phone call from the dealer and now they are telling me that Dutchman does not have the trim for the broken cabnet. Now this is a 2013 and and they don't have repair parts! So I guess I need to call Dutchman and find out if it's is true or it Camping World blowing smoke agan.So if you are having problems let me know.
Russell
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Old 02-28-2013, 01:24 PM   #5
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Quote:
Originally Posted by tripmaker View Post
We have a 2013 Infinity. We got it last year and it's been it;s been in the shop more then we got to use it. Now with that said I don't know if it's Camping World or Dutchman giving us the problems. But the one thing I do know is that I would never own a Duchman agan. Or buy from Camping World agan. Here is just a few of the problems we have had. Fwd ac replace slides leaking broken cabnet (the one around the oven) leaking gray water lines , basement flooding from the potable water hook up line , convetion oven not working , slide cutting in to the floor. There is more but that is just the high lites. This is our 3rd rv so it's not like we are new to this. But ever time we go on a trip it's something. Now it's been in the shop for 3 mo. So I call the CEO of Camping World and gave them a peace of my mind. I got a phone call from the dealer and now they are telling me that Dutchman does not have the trim for the broken cabnet. Now this is a 2013 and and they don't have repair parts! So I guess I need to call Dutchman and find out if it's is true or it Camping World blowing smoke agan.So if you are having problems let me know.
Russell
My wife and I have been where you are. I can't blame for being upset and angry. You pay all the money and this is what you get.

Get in contact with Dutchmen (via email) and explain what your going through. Dutchmen may have a file on warranty issues through your Vin number already. A person from Dutchmen will help you through these issues. If the dealer isn't any help they will give you a list of other dealers that can help you.

The contact information is on Dutchmen Infinity Website.

Good luck,

Dave
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Old 02-28-2013, 02:51 PM   #6
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Thank you very much! I just got off the phone with them and Chad is who I talk with is calling Camping World. I worked in service for 20 yrs. and never seen such bad service. If it's not lies it badd repairs. I guess it's like you said they got your money and that's where it ends.
Thanks maybe we will see you guys on the road.
Russell & Kim
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Old 02-28-2013, 10:57 PM   #7
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Tripmaker,

Glad to have been of assistance to another RVer. Not to mention another Infinity Rver.

Just outa curiousity, what floor plan do you have?

I'm flying back down to Florida next week where my coach is. I came home for a two week work related stint. My wife and I will stay down in Florida through the better part of the month. Then bring 'er home to Maine for the 3 seasons.

If you have any questions, anytime, just ask.

Good Luck,
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Old 03-01-2013, 07:50 AM   #8
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I thought I read on either this forum or another about a Infinity owner having a similar slide issue. I hope that your situation is resolved to your satisfaction and when we take delivery there isn't any big surprises since we are full timers.

Rest assured I will do a write up good, bad or otherwise.
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Old 04-15-2013, 09:51 AM   #9
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Quote:
Originally Posted by kevinmiles View Post
Although the lack of comments on my roof problem indicates that this is not a common issue, here is what appears (hopefully) to be the solution:
The dealer consulted with the manufacturer and determined that the staples used along each side of the roof under the membrane were too short to bite properly into the wood underneath. The membrane was lifted, the old staples removed and replaced with longer ones, a protective tape was applied over them and the membrane was reattached. I am cautiously optimistic that this will resolve the problem.
Hey Kevin:
Got to ask, how are your repairs coming along and holding up. We are thinking about the infinity brand, however some of the threads I have read about quality and customer care and service seems a lot lacking.

Rick Galant
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Old 04-15-2013, 06:28 PM   #10
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We have had some issues that seem to be quality control issues our dealer Happy Daze RV have been wonderful. Even with an extended warranty some repairs were not covered. We have however learned over the years that any RV seems to shake it self apart just riding down the rough roads of our great country! Over all our Dutchman is loved and cared for. This is our first fifth wheel but our 5th overall RV. Dealer really makes any of the repair experience better we try to go to smaller mom n pop shops to get what we feel is better service. I have yet to hear any good words about camping worlds repair experience.
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