TV Antenna Not Working - Dutchmen Owners

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Old 10-26-2019, 07:43 PM   #1
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TV Antenna Not Working

We purchased a 2019 Coleman Lantern LX2125BH Labor Day weekend. The antenna is not working as we cannot pick up any channels. When I plug the TV into an antenna at our house it works fine. I know I am still under warranty, but dealing with Camping World is less than pleasant. Has anyone experienced this issue and what did you find to be wrong?

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Old 10-26-2019, 10:22 PM   #2
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Questions:

1) Did you turn the antenna amplifier on? If not, that's probably your issue.

2) Is your antenna fixed, or is it one that rotates? If the latter, you may need to rotate the "receiver side" towards the closest transmitter location in your area.

3) You say "when you plug the tv into an antenna at home..." Do you mean the SAME TV? That you remove it from the RV, and take it into your house... or that you mean you simply receive channels on the RV TV when you're at home?
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Old 10-26-2019, 10:35 PM   #3
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Originally Posted by ATCguy View Post
Questions:

1) Did you turn the antenna amplifier on? If not, that's probably your issue.

2) Is your antenna fixed, or is it one that rotates? If the latter, you may need to rotate the "receiver side" towards the closest transmitter location in your area.

3) You say "when you plug the tv into an antenna at home..." Do you mean the SAME TV? That you remove it from the RV, and take it into your house... or that you mean you simply receive channels on the RV TV when you're at home?
1) yes, I have tried it with and without the antenna amplifier

2) The antenna is fixed

3) Yes, the same TV. I took the TV out of the RV and brought it into the house

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Old 10-26-2019, 10:48 PM   #4
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Ok, well, your next step is to check that the coax cable connections are still connected AND TIGHT... both outside up on the roof on the antenna itself, and inside to the wall plate.

For the inside, you'll need to remove the wall plate, and verify that the cable is still tightly connected to the back side. Also, if there's a splitter behind the wall that has inputs for the OTA antenna & cable input, that those connections are tight also.

If you do that, and still can't get reception... you may have a break in the coax cable itself. Easiest way to test that is by using something like what's in the link below. Screw a sensor to one end of the cable... then the test unit to the other and check the pass/fail reading.

https://www.lowes.com/pd/Southwire-C...ester/50278121

Oh.. and one other thing. Before doing all of that... just checking that, on your TV, you did go into the menu and have it scan for new channels when you changed locations... right?
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Old 10-26-2019, 10:50 PM   #5
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Originally Posted by ATCguy View Post
Ok, well, your next step is to check that the coax cable connections are still connected AND TIGHT... both outside up on the roof on the antenna itself, and inside to the wall plate.

For the inside, you'll need to remove the wall plate, and verify that the cable is still tightly connected to the back side.

If you do that, and still can't get reception... you may have a break in the coax cable itself. Easiest way to test that is by using something like what's in the link below. Screw a sensor to one end of the cable... then the test unit to the other and check the pass/fail reading.

https://www.lowes.com/pd/Southwire-C...ester/50278121
Okay, thank you.
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Old 11-01-2019, 05:21 PM   #6
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Since this is a new trailer the best way to fix it is to take it in for warranty service, if possible. Have you checked the fuses/breakers? Agree it may be as simple as a bad coax connection. Not too hard to check. It may be the antenna. The best is still the Winegard Batwing with the Wingman booster. Multi-directional fixed antennas seem to work poorly.
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