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Old 05-18-2015, 01:39 AM   #11
Senior Member
Join Date: Jan 2013
Location: Elkhart
Posts: 84
We had the grease in the drum issue from the factory. Took the trailer to the dealer several times for warranty issues and told them every time the brakes are not right. Every time we got a different answer. Just after the one year warranty ran out they wanted to charge a fortune to pull the drums and look. I had a local hitch and trailer shop do it for a lot less money. Found all four drums full of grease! 13 months 3500 miles first real inspection.... Dutchmen called it "Lack of maintenance" and basically said "get lost sucker" the owner of the dealership basically said "Too bad our service writers (3 different ones in the first year) didn't write "customer having brake issues" on any of your warranty paperwork and your warranty is now gone". The extended warranty company said" you have to get pre approval before going in for repairs but we can work with you" Well a $1300 total brake replacement for 2 axles I got $600 ish reimbursed with some bs excuse about not being at an approved dealer. The Dealer we purchased from is now out of business and Dutchmen has gone though some major restructuring.... I STILL WILL NEVER BUY ANOTHER DUTCHMEN PRODUCT!


2013 Denali 311 bhs pos
Love the trailer, hate the dealer and manufacturer.
memgrove is offline   Reply With Quote

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