RV Flooring in New Kodiak - Dutchmen Owners

Go Back   Dutchmen Owners > Dutchmen Brand RVs > Ultra-Lite
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 06-09-2014, 12:40 AM   #1
New Member
 
Join Date: Jun 2014
Location: Calgary
Posts: 4
Alberta
RV Flooring in New Kodiak

I just wanted to share with the group my recent experience in buying a brand new Kodiak 221RBSL, as I am very disappointed with the manufacturer and their customer service. I went to pick up my new trailer from the dealer and they informed me that the floor had to be completely changed as the manufacturer had cut the floor in the middle for some reason. It was not that noticeable and must have missed the delivery inspection to the dealer. I was told that the floor would look as good as new once fixed.
So we took the trailer as we were booked for camping Easter weekend and had already paid for our reservations. When I brought the trailer back for repairs, I was told that the floor would have caulking all around the edges and would not be the same as the original floor. I was not happy but the dealer was not able to do anything other than the repair. I called Kodiak, wrote emails and got absolutely no where.
So I now own a brand new trailer with a new floor and ugly caulking around all the edges. I paid for a new trailer and got this instead. Dutchman is not willing to do anything for their customers and obviously passed off a unit to the dealer that should not have been sent that way. The dealer cannot take back a used unit and also had no more to exchange either.
Oh I forgot to say that the customer service did say that they would send a check of $150 to cover my gas for having the haul the trailer back and forth to the dealer.... geez thanks....
So buyer beware.... they may look good but if something is wrong, Kodiak will not do much to make the customer happy.
Katrine
Attached Thumbnails
Click image for larger version

Name:	image.jpg
Views:	107
Size:	52.5 KB
ID:	1160  
__________________

KatinCalgary is offline   Reply With Quote
Old 06-09-2014, 12:46 AM   #2
New Member
 
Join Date: Jun 2014
Location: Calgary
Posts: 4
Alberta
Here is another wonderful pic....
Attached Thumbnails
Click image for larger version

Name:	image.jpg
Views:	93
Size:	54.4 KB
ID:	1161  
__________________

KatinCalgary is offline   Reply With Quote
Old 06-09-2014, 01:27 AM   #3
Senior Member
 
Adair1965's Avatar
 
Join Date: Nov 2013
Location: Barrie
Posts: 252
Ontario
Very disappointing to say the very least, but how was the rest of the trailer on your first trip out?
__________________
I see dead people (really, I do!)
2014 Kodiak 291 RESL
2017 Ford F150 Lariet w/5 litre V8 and tow kit
Adair1965 is offline   Reply With Quote
Old 06-09-2014, 02:00 AM   #4
Senior Member
 
sundancer 87's Avatar
 
Join Date: Dec 2012
Location: Tahlequah
Posts: 2,542
Oklahoma
Quote:
Originally Posted by KatinCalgary View Post
Here is another wonderful pic....

A little trim molding would cover that crappy caulking nicely. Looks like your dealer uses the same blind caulker the manfacturer uses.

You'll want to remove some of the heavy caulk that's packed up in the corners so the molding will fit tight.

Quarter round molding would work but perhaps a molding 3/16 x 1 inch, stained to match would look a lot richer than quarter round. A cabinet maker could work that trim up for you or perhaps you can find something suitable in your area.
__________________
2013 Voltage 3800, 2012 Chevy 3500 HD
2010 Yamaha V Star 950
2009 Yamaha Raider
Volunteering with Habitat for Humanity Caravanners
sundancer 87 is offline   Reply With Quote
Old 06-09-2014, 02:25 AM   #5
New Member
 
Join Date: Jun 2014
Location: Calgary
Posts: 4
Alberta
As for my first weekend out, everything else was ok, apart from too much snow still on the ground! Only one minor leak from the shower onto the floor, so will have to caulk that as well.

Actually there is no caulking at all when delivered from the manufacturer, as they lay a complete floor in one piece and then put the cabinets on top. It looks nicer that way than having the caulking all around. The molding is a good idea and I might consider that if we have the time. I got the RV to relax and get away, not as a project...

Thanks,
Katrine

2013 F150 Ecoboost
2014 Kodiak 221RBSL
KatinCalgary is offline   Reply With Quote
Old 06-09-2014, 05:08 PM   #6
Senior Member
 
Join Date: Jul 2013
Location: Tulsa
Posts: 183
Oklahoma
Just my opinion, and not meant to offend anyone in the least.

With all of the reading I do on these forums, one of the few hard facts I have learned is that you shouldn't pay for your trailer and drive away until everything is fixed exactly the way you want it. After they have the check in hand, you are at the mercy of the dealer. And they will tell you what you want to hear to get that check. That is why everyone says to do a very thorough pre-delivery inspection (PDI) and make them fix it while it is still their unit.

I know this doesn't help the original poster, but from the pictures I think that this is not a deal breaker, but an appearance item. The question is, would you have bought it looking that way, if it was already on the lot after the dealer fixed it from doing his own inspection. (not knowing what it looked like before) I personally think that I would take this trailer without a second glance.(looking at the pictures) Sure they probably could have done a better job, but I don't spend a ton of time inside my trailer when I camp. For me it is a place to relax at the end of the day, take a meal and a shower, and get some sleep.

Again, just my opinion.
__________________
2010 F-450
2013 Voltage 3905
macman83 is offline   Reply With Quote
Old 06-11-2014, 02:59 PM   #7
New Member
 
Join Date: Jun 2014
Location: Calgary
Posts: 4
Alberta
I will live and learn as it was was first time buying a new RV from a dealer. I agree that it is cosmetic rather than a mechanical defect which is not as bad, but I would expect a bit more of a response from the manufacturer.
I certainly will not let this little annoyance impact my camping enjoyment!
KatinCalgary is offline   Reply With Quote
Old 06-11-2014, 05:36 PM   #8
Senior Member
 
hddecker's Avatar
 
Join Date: Jul 2013
Location: kamloops
Posts: 2,152
British Columbia
Quote:
Originally Posted by KatinCalgary View Post
I will live and learn as it was was first time buying a new RV from a dealer. I agree that it is cosmetic rather than a mechanical defect which is not as bad, but I would expect a bit more of a response from the manufacturer.
I certainly will not let this little annoyance impact my camping enjoyment!
Het there Calgary,

Welcome to the forum.

I hope that is the only problem you have, it sucks when you spend more time fixin' than relaxin'.
__________________

hddecker is offline   Reply With Quote
Reply

Tags
221rbsl, floor, kodiak, quality

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Dutchmen RV or any of its affiliates. This is an independent, unofficial site.



All times are GMT. The time now is 06:54 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
Copyright 2012 Social Knowledge, LLC All Rights Reserved.